About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
How You’ll Make An Impact
- Lead planning, execution, and integrated governance for assigned Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations, including priorities, milestones, dependencies, capacity, decisions, risks, and measurable outcomes.
- Translate clinical, operational, quality, and program needs into scalable workflows, business and functional requirements, acceptance and readiness criteria, controls, SOPs, training, and operational guidance; partner with technical teams on feasibility, dependencies, testing, and implementation.
- Lead readiness, change planning, role-based training, stakeholder engagement, launch execution, and post-launch reinforcement to drive sustained adoption of new program requirements, workflows, and technology capabilities.
- Develop decision-ready updates and recommendations for leaders; align matrixed stakeholders, facilitate decisions, drive action closure, and maintain visibility into performance, tradeoffs, risks, dependencies, and next steps.
- Define and monitor measures for delivery, readiness, adoption, workflow quality, compliance, and participant and staff experience; use qualitative and quantitative results, root cause analysis, and relevant external developments to prioritize and sustain improvements.
- Partner with Clinical and Quality leaders to translate applicable healthcare quality, regulatory, accreditation, GCP, and patient-safety requirements into practical workflows, controls, training, and readiness criteria.
- Monitor relevant scientific, methodological, regulatory, and operational developments and translate applicable changes into program processes, requirements, training, or guidance.
- Provide coaching, establish clear work expectations, and drive accountability through matrixed program leadership without formal people-management responsibility.
The Expertise Required
- Demonstrated experience leading complex, cross-functional programs in regulated healthcare or clinical operations from strategy through implementation and sustained adoption.
- Experience designing scalable processes and developing high-quality SOPs, process flows, training, job aids, and guidance.
- Experience translating business, clinical, and operational needs into functional requirements, workflow specifications, acceptance criteria, and implementation plans, in partnership with technical teams.
- Proven ability to influence senior stakeholders, align matrixed teams, facilitate decisions, and translate strategy into executable work.
- Sound judgment in ambiguous, high-pressure environments, including appropriate risk and resource escalation.
- Experience coaching cross-functional contributors, setting clear expectations, and driving accountability through shared or matrixed leadership.
- Strong analytical and problem-solving skills, including root cause analysis and use of qualitative and quantitative data.
- Familiarity with GCP and regulated clinical research or healthcare environments preferred.
- Experience leading adoption of technology-enabled workflows and using work-management platforms such as ClickUp or comparable tools preferred.
Certifications/Licenses, Education, and Experience
- Minimum Education:
- Bachelor’s degree in a healthcare-related field or equivalent combination of education and relevant experience.
- Minimum Experience:
- Minimum of 7 years of progressively responsible experience in clinical research, clinical operations, healthcare quality, clinical technology, program management, or related regulated healthcare operations.
- Direct experience supporting clinical research operations or clinical trial delivery preferred.