Position description
As a Surrogate Engagement Nurse at ConceiveAbilities, you will own the end-to-end medical record review process for surrogate applicants, working alongside Health Information Specialists and Coordinators to evaluate eligibility with speed and precision. Your clinical eye and process discipline will be a crucial factor in determining which applicants move forward — making your work a consequential step in the surrogate activation process.
You will also serve as a key partner to our Match Experts, applying your knowledge of IVF clinic criteria to assess each surrogate’s readiness to cycle and optimize match outcomes. In a fully remote, fast-moving environment, you will operate with a high degree of independence, setting the standard for accuracy, timeliness, and clinical rigor across every file you touch.
Position responsibilities
- Own the end-to-end medical record review process, evaluating surrogate applicant eligibility with clinical precision and resolving cases within established timelines
- Partner with Health Information Specialists to obtain, organize, and assess medical records — prioritizing by applicant lead score
- Maintain applicant profiles and clinical data in Salesforce with a high degree of accuracy, ensuring records are organized, current, and audit-ready at all times
- Cultivate and manage relationships with fertility clinic third-party professionals, serving as a reliable and knowledgeable point of contact throughout the pre-approval process
- Collaborate with fertility clinics to facilitate match acceptance, following up proactively when needed
- Verify that documentation is complete, accurate, and contains all pertinent medical information before any match advances
Experience and skills
- Above-average technical proficiency, including CRM platforms and digital record management — you move fast and learn faster
- Meticulous attention to detail with a systematic approach to managing high volumes of complex information
- Clear, direct communicator — your written and verbal work product is precise, professional, and leaves no room for ambiguity
- Self-directed and accountable; you thrive working independently and hold yourself to a high standard without being managed
- Equally comfortable operating in structured processes and navigating change — you don’t just adapt, you improve what you inherit
- Sharp problem-solver who sees gaps as opportunities and has the confidence to recommend and implement better ways of working
- A connector of quality, not quantity — you build relationships with clinic partners that are grounded in credibility and follow-through
- Personal or professional connection to the fertility field strongly preferred
Requirements
- Associate’s or bachelor’s degree in nursing (RN required)
- Minimum 3 years of clinical experience in IVF or OB/GYN
We offer:
- Generous PTO
- Remote-first culture, with participation in in-person Employee Events
- Travel for Employee Events
- Medical, dental, vision, short- and long-term disability, and life insurance
- 401(k) with matching contributions
- FSAs
- Continuing education allowance
- The opportunity to make a difference and help build families
Employment Type: Full Time
Reports To: Kelly Rayburn, Surrogate Engagement Nurse Manager
ConceiveAbilities is an equal opportunity employer.