Who We Are:
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need:
The Clinical Quality Team Lead will report directly to the Director, Quality Management. This role is responsible for leading quality initiatives, ensuring adherence to regulatory and accreditation standards, and supporting continuous improvement efforts within the clinical and operational teams. The Clinical Quality Team Lead will play a key role in enhancing patient safety, optimizing quality processes, and fostering a culture of excellence in durable medical equipment (DMEPOS) services.
What You Will Do:
- Lead the execution of quality assurance programs for DMEPOS services, ensuring compliance with CMS, Joint Commission, BOC, ACHC, and other industry standards.
- Conduct internal audits and quality assessments to monitor adherence to policies, regulatory requirements, and accreditation standards.
- Analyze data and performance metrics to identify trends, risks, and areas for improvement.
- Develop corrective action plans and collaborate with cross-functional teams to implement process enhancements.
- Assist in maintaining company policies and procedures, ensuring timely updates and annual reviews.
- Support investigations, root cause analyses, and risk mitigation related to grievances, patient safety, and quality of care.
- Ensure timely and accurate reporting of quality measures and clinical outcomes to internal and external stakeholders.
- Provide guidance on best practices, clinical protocols, and patient care standards to ensure high-quality service delivery.
- Develop and deliver training programs for staff on quality improvement strategies, compliance, and patient safety initiatives.
- Act as a resource for staff regarding quality-related processes, regulatory requirements, and compliance standards.
- Collaborate with other departments to resolve quality issues and enhance patient care effectiveness.
- Supervise and mentor quality team members, fostering a culture of continuous improvement and professional growth.
- Align team objectives with organizational priorities and oversee performance management processes.
- Promote teamwork, accountability, and employee engagement to maintain a high-performance culture.
- Conduct regular feedback sessions and performance evaluations to enhance individual and team productivity.
What You Have:
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:
- Licensed healthcare professional (RN, LPN, RRT, CRT, or other clinical certifications) required.
- Bachelor’s degree in nursing, Healthcare Administration, Clinical Studies, or related field preferred.
- Minimum 5 years of clinical experience in a healthcare, DMEPOS, or medical device environment.
- Minimum 3 years of experience in quality management, auditing, or compliance within a healthcare, DMEPOS, or medical device setting.
- In-depth knowledge of DMEPOS regulations and industry standards, including CMS guidelines, FDA regulations, ACHC, BOC, and ISO certifications.
- Experience with quality management systems (QMS), auditing software, and data analysis tools.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in MS Office applications and ability to learn department-specific software systems.
- High attention to detail and a commitment to accuracy in quality documentation and reporting.
What Sets You Apart:
- Accountability: Demonstrates an understanding of the link between job responsibilities and overall organizational goals.
- Integrity: Adheres to professional and ethical standards in all aspects of work.
- Leadership: Ability to guide, mentor, and influence team members to achieve quality objectives.
- Organization & Prioritization: Effectively assesses and adjusts priorities to meet quality and operational goals.
What Sets Us Apart:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with paid time off (PTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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