About the job
Our Tele-Health Nurse To provide service to patients, caregivers, healthcare providers and their staff in support of prescription and specialty drugs through inbound and outbound telephonic interactions relative to program and regulatory requirements inclusive of the coordination of services such as: testing, monitoring and counseling follow up. The Tele-Health Nurse provides service and support to defined stakeholder populations through the use of telecommunications in accordance with the Nurse Practice Act and licensure guidelines.
Key Responsibilities:
- Provide telephonic and electronic service and support of stakeholders, utilizing experience in Behavior Modification and Motivational Interviewing to help achieve and sustain medication adherence through telephonic outreach.
- Coordinate the collection of patient specific clinical data required to support adherence to regulatory program requirements and therapy protocols
- Demonstrate understanding of and compliance with regulatory and specific service line and program requirements
- Utilize clinical knowledge and defined processes to identify stakeholder needs, risks and safety concerns, ensuring timely escalation and reporting
- Follow up with physicians and patients for purpose of compliance and persistency in reference to program protocols
- Maintenance of professional licensure
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
Education/Training:
- Vocational or technical training is required.
- Registered Nurse licensure is required.
- Licensure must be current and maintained upon hire and throughout duration of employment in this role.
Business Experience:
- Two or more years of experience working for a healthcare company, a physician’s office or in a laboratory environment.
Knowledge Skills
- Reading, writing, arithmetic, medical terminology, good communication skills, read and interpret documents such as safety rules and procedure manuals, PC and word-processing skills, and working knowledge of the company products.
Specialized Knowledge/Skills:
- Ability to express ideas clearly in both written and oral communications, read and interpret documents such as safety rules, procedure manuals, and work instructions, resolve problems independently, and speak effectively and professionally to patients, caregivers, and internal/external stakeholders of the organization.
- Pro-active self-starter with experience in researching available services and agencies to assist clients with any issues.
- Strong computer skills required, data entry, proficiency with Microsoft Suite software, basic keyboarding skills.
- Strong attention to detail to work, accuracy in data collection/note documentation, ability to navigate multiple online platforms and programs synchronously, and comply with competing regulatory requirements.
- Experience in developing and preparing action plans in addition to consulting with patients and caregivers to resolve complex issues.
- Adaptable and excited about change which positively impacts the patient experience, adherence to therapy, and goals.
- Ability to accommodate a fast-paced environment, changing needs within health care.
- Knowledge to identify Adverse Events and Product Complaints.
Working Conditions:
- Must have secure and professional working environment space, HIPAA compliant workspace.
- Must have reliable high-speed internet capable of supporting multiple online platform resource access including VOIP calls and video conferencing