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What They’re Looking For
Requires a BSN, an active, unrestricted compact-state nursing license with primary licensure in one of the listed states, and at least two years of registered nursing experience. Candidates should have strong computer and EMR skills, effective communication and customer service abilities, and the capacity to work independently and collaboratively in a fast-paced environment. Reside in; AL, AZ, AR, CO, DE, FL, GA, GU, ID, IN, IA, KS, KY, LA, ME, MD, MS, MO, MT, NE, NH, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, or WY.
Skills to Bring
Telehealth Patient Care, Virtual Patient Assessments, Medical Documentation, Patient Education, Medication Adherence, Care Plan Collaboration, Regulatory Compliance, Electronic Medical Records, Verbal Communication, Written Communication, Customer Service, Compassionate Communication, Standard Operating Procedures, Emergency Department Discharge Follow-Up, HEDIS Measures, Stars Measure Compliance
The Registered Nurse will support telehealth care team by providing remote outreach to Medicare members. This role focuses on ensuring member compliance with a new Stars measure and confirming successful emergency department discharge. Additional responsibilities may include
closing other HEDIS measures, all while delivering compassionate, high-quality virtual care.
100% Remote Anywhere in the US
Telehealth / Call Center role – Must be comfortable taking 4 inbound calls per hour.
Schedule: 11:30 AM – 8:00 PM EST Monday-Friday with 1 rotating Saturday (9:00 AM EST – 5:30 PM EST)
Duration: 12 month contract to hire (will bring this person on permanently at the end client after 12 months)
Key Responsibilities:
● Telehealth Patient Care: Provide remote patient care and support through
telehealth platforms.
● Virtual Assessments: Conduct virtual patient assessments, including reviewing
medical histories and current symptoms.
● Medical Documentation: Accurately assess and document patient conditions,
histories, and care interactions.
● Patient Education: Educate patients and their families on medical conditions,
medication adherence, and self-care practices.
● Care Plan Collaboration: Work closely with other healthcare providers to
develop and implement individualized care plans.
● Regulatory Compliance: Maintain accurate records and ensure adherence to
healthcare regulations and privacy laws.
● Continuous Education: Stay up to date with medical advancements, telehealth
protocols, and best practices through continuing education.
● Compassionate Communication: Demonstrate empathy, professionalism, and
effective communication in all patient interactions.
Required Experience & Qualifications:
● Bachelor of Science in Nursing (BSN) degree.
● Active, non-restricted compact state nursing license with primary state of
licensure in one of the following:
○ Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia,
Guam, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine,
Maryland, Mississippi, Missouri, Montana, Nebraska, New Hampshire,
New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma,
Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah,
Vermont, Virginia, Washington, West Virginia, Wisconsin, or Wyoming.
● 2+ years of experience as a Registered Nurse.
● Strong computer skills and familiarity with electronic medical record (EMR)
systems.
● Ability to communicate clearly and effectively in both verbal and written forms.
● Demonstrated ability to follow standard operating procedures and adapt in a
fast-paced environment.
● Strong customer service and interpersonal skills, especially in high-volume or
high-stress scenarios.
● Ability to work both independently and as part of a collaborative care team.
● Experience working in a startup environment (preferred).
Please note the schedule for this position is Monday-Friday: 11:30-8pm EST with a
rotating Saturday schedule of 9a-5:30p ET.