LifeHealth, LLC, a federal government contractor, is seeking Registered Nurses to provide telephonic Nurse Advice Line services to Soldiers, Veterans, Wounded Warriors and their families, who are TRICARE members.
The TRICARE Global Nurse Advice Line (GNAL) is a 24×7/365 (primarily inbound telephonic) service. TRICARE beneficiaries located in both the continental US (CONUS) as well as overseas (OCONUS) will call the service to discuss symptoms and other health concerns with Registered Nurses (RNs). Helping beneficiaries make more informed choices about how and when to access health care services is one of the government’s objectives with this service.
POSITION SUMMARY
Registered Nurse will provide services 40 hours per week (5 days a week, 8-hour shifts or 4 days a week 10- hour shifts). Day, evenings and night shifts will be available. A variety of schedules will be available, but evenings and night shifts are the largest need. Weekends and Holidays are required on scheduled days of your shift.
Training: Training, regardless of schedule, will be a full 40 hours per week. Training is expected to last 17 days, at regular daytime business hours, 0800-1630 CST, Monday – Friday. There will be 3 days of preceptorship. RNs will be required to pass a knowledge check of the training material, with a passing score determined, prior to independently servicing the beneficiaries. (NOTE: RN must be able to attend all training on this schedule).
Work Environment: RNs will train and work remotely, from their US-based home, using the supplied secure equipment, contingent on meeting all standard quality and performance criteria and having a suitable home office that meets required standards. Note: No wireless/Wi-Fi, extender or bridge systems are allowed, must have high speed internet services, (cannot be through a satellite service) and the ability to directly plug computer equipment into a hard-wired router.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- The GNAL operation is primarily an inbound clinical call center – open 24×7/365, including holidays.
- RN will be communicating with TRICARE beneficiaries by phone, web chat, and video conferencing
- The RN will assess and triage immediate health concerns
- Identifies problems or gaps in care offering opportunity for intervention
- Coordinates services and referrals to health programs
- Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
- Supports beneficiaries in selection of best health care resource to maximize access, quality, and to manage heath care cost
- Prepares individuals for primary care manager/physician visits
- Helps optimize health care utilization through education
- Staff RNs are expected to achieve increasing quality and metric-based performance levels at 60 days of hire; RN Managers/team leaders, will assist their staff in achieving these milestones and will provide coaching and corrective action plans if quality and performance are below expectations
- Must understand and acknowledge all LifeHealth and its client’s policies and procedures, participate in training and quality updates.
QUALIFICATIONS:
- Active, unrestricted (unencumbered) Compact RN license – Telehealth RNs must be licensed and live in the Nurse Licensure Compact State Compact Nursing States List 2025 | Licensure Map
- Ability to apply for California RN License prior to start date
- Ability to obtain RN licenses in all non-compact states and territory of District of Columbia within 90 days after the program effective date
- 3+ years of experience in any clinical setting as a Registered Nurse
- Highly organized, self-directed worker with an ability to function in a high-volume environment
- 30+/5 Mbps hard wired high-speed internet (no Wi-Fi, extenders or bridges allowed)
- Strong verbal and written communication skills
- Proficient level of experience with Microsoft Office applications and strong technical aptitude
- Ability to work evening shifts on a rotating schedule including weekends
- Ability to work Monday – Friday during daytime hours for first 3-4 weeks for training
What’s in it for you:
- Competitive starting salary with shift differentials.
- Bonus structure, stipends, and other incentives to include access to free continuing education course.
- Comprehensive and flexible benefits package including medical, dental, and vision insurance, 401K, paid vacation, paid sick leave, paid holidays, life and AD&D insurance, short & long-term disability leave
LifeHealth is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.