Telemedicine RN – Team Lead

OpenLoop is looking for a full time Telemedicine Registered Nurse Team Lead (RN) to join our team remotely. In this role, you will be responsible for providing patient education and clinical support, ensuring optimal health outcomes, and working alongside the RN Team Leads and RN Manager for patient and operational success. Additionally, you will be responsible for supporting a team of 1099 RNs, completing quality assurance reviews, supporting training, and participating in process and resource development.

Meet OpenLoop

OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for.

About the Position

This is an incredible opportunity to support RN operations in a fast-paced, innovative company that puts the patient at the center of everything we do. This role is for a clinical care professional who delivers nursing care using telemedicine modalities and provides support to the RN team.

Registered nurses are members of an interdisciplinary care team working as staff clinicians with OpenLoop. You’ll be at the forefront of healthcare delivery, providing vital support to patients over the phone. Your role will involve assessing patient needs, offering medical advice, coordinating care plans, ensuring optimal health outcomes, and providing an outstanding patient experience.

In addition to providing direct patient care, this role will provide administrative and operational support for the RN Team in close partnership with the RN Manager. The RN Team Lead will be a resource for complex patient needs,assist with quality assurance, reporting and analytics, support training, and participate in other projects to ensure continuous improvement of RN Team operations.

This position offers an opportunity to make a meaningful impact on patient satisfaction and quality of care while contributing to the continuous improvement of healthcare services. If you are a dedicated RN with a passion for patient advocacy, compassionate and patient centered communication, technology, fast-paced and innovative environments, and driving operational excellence, we encourage you to apply for this rewarding position.

Responsibilities

• Work alongside other members of the RN team to ensure the delivery of safe, effective, and compassionate care via telemedicine to patients across the country for a wide variety of conditions.
• Participate in ongoing training and professional development activities to stay updated on survey protocols, healthcare regulations, and best practices.
• Meet productivity targets and quality standards established by the organization.
• Serve as an escalation point for complex clinical support calls, technical, and operational concerns.
• Provides clinical leadership by directing, coordinating, and delegating patient care in an organized manner while allowing for flexibility as appropriate.
• Ability to effectively communicate expectations, motivate individuals, foster collaboration, and demonstrate a proven ability to foster a positive and engaged team dynamic.
• Responsible for continued assessment of quality, productivity, and performance improvement to promote excellence in patient support.
• Work alongside RN Manager and training partners to support training of RN team members on clinical protocol and operational process.
• Contribute to continuous improvement of team operations and patient experience.
• Other duties as assigned.

Requirements

• Must have Active and Unencumbered 50 state Registered Nursing licensure or eligibility to obtain. This license MUST be reflected on a current CV or provided upon application to be considered.
• Must live in the state in which the Compact was granted to be considered
• Associate degree in Nursing (A.D.N) from an accredited school of nursing required; Bachelor of Science in Nursing (B.S.N) preferred.
• At least 5+ years of clinical experience in settings such as telemedicine, acute care, or case management, with at least 2+ years of leadership, administrative or operations experience.
• Prior experience leading clinical teams.
• Highly tech-savvy with a proven skill set to simultaneously navigate multiple complex systems. Preference for experience with Google Suite, slack and iOS.
• Demonstrated ability to swiftly learn and utilize new software and operating systems.
• Above average proficiency in using telecommunication technology and electronic health record (EHR) systems.
• Excellent skills in troubleshooting technical concerns and guiding others on use of technology.
• Excellent interpersonal and communication skills.
• Outstanding patient service skills including experience with deescalation and service recovery.
• Ability to work cross-functionally across multiple teams and stakeholders
• Team player
• Able to quickly pivot as needed in a rapidly growing startup environment
• Passionate about motivating and growing a successful team
• Experience in training and development, quality assurance, and operations.
• Commitment to providing high-quality patient-centered care.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment
• Full-time role, requiring availability to work extended hours including certain weekends and holidays.

Benefits

• Generous PTO — We believe in taking time off (and actually do it)
• Medical, Dental and Vision
• 401K Program
• The chance to change the future of medicine!