About the job
Who We Are
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
The Role
The Vice President of Clinical Operations is a highly motivated, experienced leader and a key member of our team. Reporting to the President and Chief Operating Officer, the VP leads a team of market and clinical operations directors and oversees execution of the clinical model.
The VP is accountable for operational performance across all customer markets, owning the KPIs and metrics that define clinical, quality, financial, and member satisfaction results, tracking them continuously, and intervening where performance is off target. The VP sets the operating cadence that keeps the organization on plan: prioritizing the initiatives that will most improve results, sequencing them against capacity, and driving execution and follow-through to completion. The role is also accountable for contractual compliance and leads the launch of clinical operations in new markets as they are added.
Critically, the VP is accountable for driving execution at scale through translating strategy into a repeatable operating model that holds up as volume, markets, and customers multiply, and ensuring the same standard of execution across markets. The VP owns the development of operational workflows, policies, and procedures that enable consistent, high-quality care delivery at scale. The VP also informs and owns execution of key product enhancements that support operational excellence, serving as the voice of operations in product prioritization and ensuring new capabilities are adopted effectively in the field.
The VP champions Tuesday Health’s values while driving operational excellence across markets. They are a culture-carrier for the organization, ensuring clinical teams feel connected to one another and to the broad company. As new markets come online, the VP builds deliberate communication practices that keep growth from diluting the sense of shared purpose and team cohesion.
The ideal candidate thrives in a fast-paced, high-growth environment and brings the experience to build and scale clinical operations as the company expands into new markets. They are comfortable with ambiguity, lead with a hands-on style, and balance operational rigor with the agility a growing organization demands.
This is a remote-based position with regular onsite meetings and travel as needed. Candidates located in the Eastern or Central time zones are preferred.
Key responsibilities of this role may include:
- Drive execution at scale by building a repeatable, standardized operating model that can be deployed consistently across markets and delivery partners without degrading quality or speed.
- Lead a team of market and clinical operations directors accountable for Tuesday Health’s clinical team across all customer markets.
- Oversee day-to-day operations, including resource allocation, scheduling, and capacity planning.
- Own the development and refinement of operational workflows, policies, and procedures that enable consistent, high-quality care delivery at scale.
- Own operational KPIs and track performance continuously against target for patient outcomes, quality, and medical cost.
- Partner with Data & Analytics to build and maintain the KPI dashboards and reporting infrastructure needed to track clinical quality and performance in real time.
- Hold a regular operating review cadence with market and clinical operations leaders; diagnose variances to target and drive corrective action to closure.
- Manage and improve the performance of clinical staff.
- Build and manage staffing models; hire and lead an interdisciplinary clinical team providing supportive care across multiple markets.
- Serve as the voice of operations in product prioritization, and own execution and field adoption of key product enhancements that support operational excellence.
- Partner with Member Engagement and Experience on member-facing execution and with the Implementations and Special Projects lead on new market and customer launches.
- Prioritize and sequence operational initiatives based on expected impact to KPIs, resourcing constraints, and customer commitments.
- Drive execution and follow-through on key initiatives — set milestones and owners, track progress, remove blockers, and hold the organization accountable to delivering committed results on time and consistently across every market.
- Implement evidence-based practices and continuous quality improvement initiatives.
- Set, cascade, and regularly review measurable internal performance goals for every market and function, ensuring they ladder up to corporate targets and mission while remaining responsive to market needs.
- Actively participate in program compliance monitoring and work with appropriate departments to ensure both quality and clinical compliance standards are met.
- Ensure the clinical operations teams maintains full compliance with HIPPA and information security requirements across all remote work environments, including required training completion and home-office safeguards.
- Understand and review State, Federal, Centers for Medicare and Medicaid (CMS) Regulations that pertain to business development, partners, and practice.
- Identify and mitigate clinical risks, including occurrences and patient complaints.
A strong candidate will demonstrate the following:
- 10+ years of progressive clinical experience in healthcare management, operations, and program development.
- Bachelor of Science in Nursing, Social Work, or other 4-year clinical degree required, Masters preferred.
- 5+ years of palliative care or hospice experience preferred.
- Expertise with clinical service products (e.g., care management, care coordination, and performance improvement, etc.) required.
- Experience driving adoption and workflow standardization of clinical documentation platforms across multi-market clinical operations
- Experienced leader with a proven track record of building strong and effective teams.
- Demonstrated success driving execution at scale — standardizing an operating model and rolling it out consistently across multiple markets, sites, or delivery partners.
- Experience using analytics, metrics, and user feedback to drive strategy, execution, and process improvement.
- Track record of owning a KPI portfolio and running an operating cadence that turns metrics into prioritized action and delivered results.
- Ability to implement clinical programs with clear demonstration of results.
- Strong knowledge of CMS programs, processes (e.g., risk adjustment), regulations, and measures (e.g., HEDIS and Stars ratings) strongly preferred.
- Experience growing business by understanding customer insights and competitive intelligence.
- Experience managing a team, with interdisciplinary team leadership strongly preferred.
- Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver.
- Hands-on, high-energy, and willingness to do what it takes to get the job done.
- Ability to communicate effectively at all levels inside and outside the organization.
- Self-directed, self-starting, proactive, works quickly and accurately.
What We Offer
- Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
- Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
- Remote work with multiple onsite sessions each year to maximize collaboration and team building
- Meaningful work each day; we care deeply about our mission, our patients, and each other
If you are passionate about improving the quality of care for seriously ill individuals and their caregivers through innovative solutions, we would love to hear from you.
Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
Benefits found in job post
401(k)